FAQs
Please contact us if you cannot find the answer to your question.
Frequently asked
Picking the right lampshade size is key for a balanced look and good lighting. Generally, the shade should be about two-thirds the height of the lamp base and wide enough to cover the bulb completely.
For more info check out our 5 tips for choosing the right lampshade guide.
Yes, we specialise in bespoke lampshades handmade to order. We work closely with you to choose fabrics, shapes, and sizes that perfectly complement your space and style.
Check out our Made to Order section for an overview of the most popular shapes or head over to the Bespoke Order page for anything else
We offer a wide range of fabrics including silk, linen, velvet, and bespoke printed textiles. Each fabric offers different textures and light diffusion qualities.
You can find more information on our bespoke fabric and colour choices here.
Bespoke orders typically take 3-4 weeks from confirmation, depending on fabric availability and complexity of design.
Yes, we create durable, fire-retardant lampshades that meet commercial safety standards, ideal for hotels, restaurants, and other hospitality venues.
Check out some of our past projects
Absolutely, we offer personalised design consultations to help select lampshades that provide the right light level, style, and function for every room.
Yes, you can order fabric swatches straight from the website to help you make the best choice for your lampshade.
Due to the custom nature of bespoke products, returns are accepted only if the item is faulty or damaged during shipping. Please contact us within 7 days of receipt.
Read our Returns Policy.
Use a soft brush or vacuum with a fabric attachment to remove dust. Avoid water or harsh cleaning products which can damage delicate fabrics.
Yes, our range includes drum, empire, rectangular, oval, and more bespoke shapes to suit your lamp base and room style.
Download our lampshade shapes catalogue here.
Yes, all our lampshades are handmade to order in our Hastings studio using traditional craftsmanship.
We can source bespoke printed fabrics or work with your supplied fabric to create unique patterns on your lampshade.
We offer various fittings including clip-on, spider, and uno fittings compatible with most lamp bases.
Yes, our bespoke service allows you to combine fabrics, trims, and details to create truly personalised lampshades.
Yes, we can advise on lamp sizes and suitable bulbs to ensure your lampshade works perfectly with your lighting needs.
Yes, we ship worldwide. Shipping costs and times vary depending on destination.
We accept major credit/debit cards, PayPal, and Shopify Payments.
Changes can mostly be made within up to 48 hours of placing your order. Please contact us as soon as possible.
Our lampshades meet the necessary safety standards for domestic and commercial use, including fire-retardant treatments where required.
We provide detailed measurement guides on our website, or you can contact us for personalised advice.
Yes, we offer trade discounts for interior designers and bulk orders. Please get in touch for a quote.
Yes, we design bespoke shades for pendant and ceiling lights tailored to your specifications.
Please contact us immediately with photos if your lampshade is damaged in transit. We will arrange a replacement or repair.
Yes, delicate fabrics like silk may require extra care and should not be exposed to moisture or direct sunlight for prolonged periods.
Once your order ships, we send a tracking number via email so you can monitor delivery.
Yes, we offer gift wrapping and can include personalised notes upon request.
Visits are by appointment only. Please contact us to arrange a consultation.
Drop us a line here to plan your visit.
We provide a 12-month warranty covering manufacturing defects.
Orders can be cancelled within 24 hours of placement. Contact us immediately to cancel.
We source sustainable materials where possible and follow eco-friendly practices in our production.
More about sustainability and bespoke lighting here.
Yes, we offer design consultations to help plan lighting schemes for interiors, tailored to your needs.
As each item is handmade individually, please allow for 10-20 days for custom lighting product deliveries and 7-10 days for bespoke lampshades.
Read our shipping policy.
No worries! Just reach out to our Customer Service team at sales@iberianlighting.co.uk, and we'll sort out a delivery quote for you.
Click here for more info.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Read our returns policy.
